Seasonal Sales Associate
Company: Tapestry, Inc.
Location: Mercedes
Posted on: November 19, 2024
Job Description:
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in.Coach is part of
the Tapestry portfolio - a global house of brands committed to
stretching what's possible.A member of the Tapestry family, we are
part of a global house of brands that has unwavering optimism and
is committed to being innovative and wholly inclusive. Visitpage to
learn more about Tapestry's commitment to equity, inclusion, and
diversity.The Sales Associate role is an integral part of the
store's overall success and efficiency: demanding direct attention
to our brand commitment when servicing our customers and driving
results. Responsible for upholding Coach's Service and Selling
Models, creating a positive first impression, building on-going
customer relationships through a personalized experience, and
leaving a positive, lasting impression.SALES FLOOR:
Understands organizational objectives
and makes decisions that align with Company prioritiesTakes
ownership and is committed to delivering results, while remaining
actively aware of personal and store metrics; and creates personal
sales and clienteling strategies in partnership with the management
team.Creates short- and long-term strategies to achieve personal
metrics and performance goalsTakes ownership of personal survey
results and creates plans to improve and overcome areas of
opportunityRepresents Coach as a brand ambassadorDemonstrates
Coach's Selling and Service expectations at all timesUnderstands
changes in local market with potential impact on business
performance and supports the execution of local sales strategies
and tacticsDrives business through sales strategies, clienteling,
sourcing new customers and maintaining on-going productive
relationships with customersCreates positive impressions with
customers by bringing best self to work through attire consistent
with Coach's Guide to StyleBuilds credibility and trust as a
personal fashion advisor by communicating fashion awareness and a
strong knowledge of competition.Provides in-depth product
knowledge, including features, benefits, current offerings, and
overall product value.Remains aware and is clearly able to
communicate current pricing and promotional strategy to
customers.Discusses product features and builds the sale by
leveraging cross-selling skills and abilities.Cross-sells and
encourages beneficial product add-ons that relate to the customer's
shopping needsSensitive to customers' needs and tailors approach by
reading cuesAttends to the unique and individual shopping needs of
each customer.Works with multiple customers simultaneously and
breaks away as appropriateFollows up with customers consistently
and genuinely to influence/close the saleFlexes personal selling
techniques to contribute to overall store financial resultsBuilds
lasting and loyal relationships with customersLeverages Coach's
tools and technology to support relationship building and
clienteling effortsCreates enthusiasm and positivity for a shared
vision and missionPromotes and endorses a team selling
environmentFosters an environment of teamwork, trust and
collaboration with internal and external customersRemains solution
oriented; is adaptable and flexible to changing business and store
needsWelcomes feedback and adapts behaviors as appropriateMaintains
a calm and professional demeanor at all timesOPERATIONS:
Ensures all daily tasks are completed
without negatively impacting service or Coach standardsCompletes
daily operational tasks including maintaining store (sales floor
and backroom), cash wrap and visual merchandising to Coach
standards consistently and in a timely mannerMaintains a clean and
tidy selling floor at all timesAdheres to all applicable retail
policies and procedures including POS, Operations and Asset
Protection proceduresReplenishes inventory on sales floor as needed
Supports Store Inventory Process by
processing shipment, stocking shelves, replenishing sales floor,
maintains strong organizational standards as it relates to product
both in the stockroom and on the sales floor.Supports cash-wrap
when needed to process purchases, returns, and
exchanges.Efficiently processes customer transactions: Purchase,
Return, Exchange, Found Order etc.Effectively helps to prepare
store by organizing functional areas, performs routine cleaning,
maintains strong organizational standards and maintains visual
merchandising expectations.Competencies required:
Drive For Results: Can be counted on
to exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and
others for results.
Customer Focus: Is dedicated to
meeting the expectations and requirements of internal and external
customers. Gets first hand customer information and uses it for
improvements in products and services. Acts with customers in mind.
Establishes and maintains effective relationships with customers
and gains their trust and respect.
Creativity: Comes up with a lot of
new and unique ideas. Easily makes connections among previously
unrelated notions. Tends to be seen as original and value-added in
brainstorming settings.
Interpersonal Savvy: Relates well to
all kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective
relationships. Uses diplomacy and tact. Can diffuse even high
tension situations comfortably.
Learning on The Fly: Learns quickly
when facing new problems. A relentless and versatile learner. Open
to change. Analyzes both successes and failures for cues to
improve, experiments and will try anything to find solutions.
Enjoys the challenge of unfamiliar tasks. Quickly grasps the
essence and underlying structure of anything.
Perseverance: Pursues everything with
energy, drive and a need to finish. Seldom gives up on anything
before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can
effectively cope with change. Can shift gears comfortably. Can
decide to act without having the total picture. Does not get upset
when things are up in the air. Doesn't have to finish things before
moving on. Can comfortably handle risk and uncertainty.Additional
RequirementsExperience: 1- 3 years of previous sales experience,
preferably in a luxury retail service environment. Possesses
current knowledge of fashion trends and competition in the
marketplace.Education: High school diploma or equivalent; college
degree preferred.Technical: Knowledge of cash register systems,
basic computer skills (including the ability to use iPad/laptop,
Mobile POS and Internet), utilize walkie talkie, understand and
read price and product release sheets.Physical: Ability to execute
at a fast pace. Ability to communicate effectively with customers
and team. Ability to maneuver the sales floor, sales shelves, and
stock room; climbing, bending, and kneeling are required. Ability
to frequently lift and carry up to 25 pounds and, at times, lift
and carry product/cartons up to 50 pounds to process product
shipment/transfersSchedule: Ability to meet Coach Scheduling &
Availability Expectations, including ability to work a flexible
schedule, including nights, weekends, and holidays high retail
traffic and sales days including but not limited to the day after
Thanksgiving, Memorial Day, Christmas Eve, Mother's Day,
etc.).Note: This document serves only as a sample of job duties and
responsibilities and does not include an exhaustive list of all
performance requirements.Tapestry, Inc., parent company of the
Coach brand, is an equal opportunity and affirmative action,
employer and we pride ourselves on hiring and developing the best
people. All employment decisions (including recruitment, hiring,
promotion, compensation, transfer, training, discipline and
termination) are based on the applicant's or employee's
qualifications as they relate to the requirements of the position
under consideration. These decisions are made without regard to
age, sex, sexual orientation, gender identity or expression,
genetic characteristics, race, color, creed, religion, ethnicity,
national origin, alienage, citizenship, disability, marital status,
military status, pregnancy, or any other legally-recognized
protected basis prohibited by applicable law. Visit Coach at Our
Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said;
provides current, direct, complete, and "actionable" positive and
corrective feedback to others; lets people know where they stand;
faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily
makes connections among previously unrelated notions; tends to be
seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
respect.
- Dealing with Ambiguity: Can effectively cope with change; can
shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
and uncertainty.
- Drive for Results: Can be counted on to exceed goals
successfully; is constantly and consistently one of the top
performers; very bottom-line oriented; steadfastly pushes self and
others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up,
down, and sideways, inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a
relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything.Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future
consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others:Provides challenging and
stretching tasks and assignments; holds frequent development
discussions; is aware of each person's career goals; constructs
compelling development plans and executes them; pushes people to
accept developmental moves; will take on those who need help and
further development; cooperates with the developmental system in
the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed;
creates strong moraleand spirit in theirteam; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team.Coach is an equal
opportunity and affirmative action employer and we pride ourselves
on hiring and developing the best people. All employment decisions
(including recruitment, hiring, promotion, compensation, transfer,
training, discipline and termination) are based on the applicant's
or employee's qualifications as they relate to the requirements of
the position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity, genetic
characteristics, race, color, creed, religion, ethnicity, national
origin, alienage, citizenship, disability, marital status, military
status, pregnancy, or any other legally-recognized protected basis
prohibited by applicable law. Visit Coach at www.coach.com.
Keywords: Tapestry, Inc., McAllen , Seasonal Sales Associate, Sales , Mercedes, Texas
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