Technical Support Representative - Onsite

Company: Teleperformance USA
Location: Brownsville
Posted on: January 26, 2025

Job Description:

Category : Technical Support
About TPTeleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programsTeleperformance and YouThrough a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!This position will be based on-site at our Brownsville, Texas location.Your ResponsibilitiesAs a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
  • Provide front line, first level, technical assistance for consumers
  • Supporting Client specific high speed internet services delivering an exceptional customer experience
  • Resolve technical problems, within a fast paced, customer facing environment
  • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
  • Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
  • Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
  • Demonstrate advanced product knowledge and he ability to solve customer issues.
  • Resolve customer issues on the first call as frequently as possible.
  • Open and manage trouble ticket system for user issues, Data Network, OS issues.
  • Be patient, courteous and friendly with customers at all times.
  • Demonstrate a positive attitude.
  • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  • Adhere to all work schedule assignments.
  • Abide by and support management directives and adhere to all Teleperformance policies.Were looking for fearless people people who are inspired to deliver only the best in all that we do.
    • 6 months Customer service experience preferred
    • Over 18 years of age
    • Ability to type 25 wpm
    • High School Graduate or GED
    • Comfort with desktop computer system
    • Proven oral & written communication skills
    • Logical problem-solving skills
    • Ability to navigate Windows operating systems
    • Organization and work prioritization skillsBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.Teleperformance is an Equal Opportunity EmployerRequired
      Preferred

      Job Industries

      • Other

Keywords: Teleperformance USA, McAllen , Technical Support Representative - Onsite, IT / Software / Systems , Brownsville, Texas